Thames Water is under pressure to compensate thousands of rail users hit by travel chaos after a water main broke.

Airport news for Travel,Gatwick on 01/09/2011.

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Thames Water is being urged to compensation thousands of rail users whose travel between London and the Southeast was left in chaos after a water main burst. The company has responded saying it is not liable to pay compensation over the incident.

Two rail services serving passengers heading from London to destinations on the South Cast, including travel to Gatwick Airport, found themselves in the midst of chaos earlier this month after a burst water main led to land slip in Croydon that blocked the tracks. Many rail passengers were forced to shell out hundreds of pounds for taxi fares in order to make their flights or get home.

Carline Pidgeon, who heads the London Assembly Group for the Liberal Democrats and chairs the London Assembly’s Transport Committee, has written to Thames Water to ask if the company planned to pay compensation to people whose travel on First Capital Connect, Southern and Gatwick Express was hit by the landslide.

Bob Collington, director of asset management at Thames Water, responded that engineers worked ‘tirelessly’ to fix the burst main as quickly as possible. He went on to say the company had no way of predicting burst water mains.

Mr Collington voiced the company’s sympathy for the plight of passengers but said Thames Water is not responsible for any costs passengers may have incurred. He then suggested that Network Rail should be approached regarding any such claims.

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