The government has created a new group to improve passenger experiences at SE England airports.

Airport news for Travel,Heathrow on 17/06/2010.

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The government has set up a new body to help improve services at airports in Southeast England. The Transport Minister, Theresa Villiers, will head the group, which will try to get the lengths of queues reduce and reduce the number of delayed flights. Other members of the group will come from the airline, business and environmental sectors. Initially, the group will focus on the biggest airports in the London area – Heathrow, Gatwick and Stansted.

The new coalition government has lost no time in stating its opposition to expansion at airports, scrapping existing plans by Labour for new runways at Heathrow and Stansted. Transport Secretary Philip Hammond says the government is keen on a new strategy that focuses on extracting greater efficiency and superior performance from the region’s existing airport capacity.

In the Transport Secretary’s words, this vision sees, “greater reliability, shorter queues, less hassle and better services for passengers.” The government is keen to find ways to bolster Heathrow’s existing hub status and ensure a healthy, sustainable future for aviation in the region whilst working within the constraints of existing runway capacity. Future investments will be aimed at improving reliability, service levels and other aspects of the passenger experience.

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