A recent survey has earned Luton airport the title of being the grumpiest airport in the United Kingdom.

Airport news for Luton,Edinburgh on 23/08/2012.

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A recent survey has earned Luton airport the title of being the grumpiest airport in the United Kingdom.

The rating comes via a new study released by Skyscanner on Monday. The survey, which asked 500 frequent travellers to rate staff at airports around Europe and the UK, also revealed Edinburgh airport as the friendliest facility the UK, barely edging out Newcastle airport for the positive title.

Those surveyed were questioned on all manner of airport staff, from security personnel to restaurant workers and shopkeepers.

And Luton wasn’t the only London facility to get negative reviews. Four of the five airports serving the capital were in the top five rudest facilities, with London City being the only one to lean toward ‘friendly’ status.

Meanwhile, both of Northern Ireland’s airports managed to earn high scores for good customer service.

Among European facilities, Copenhagen airport topped the ‘friendly’ list, whilst Paris’ main airport Charles De Gaulle was named as the continent’s rudest.

Skyscanner’s Victoria Bailie said in a statement that although passengers often enjoy having a “good moan and grumble” that airports in the UK actually performed well overall. She said however that Heathrow had seen a number of problems during the Olympics do to temporary staff with only basic training.

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