BAA ordered to end Heathrow immigration leaflets
The operator of Heathrow airport has been told it must end the practice of handing out leaflets amid long border queues.
Airport news for Heathrow,Flights on 30/04/2012.
According to media reports, officials from the British Airports Authority (BAA) were contacted by the UK Border Force today and told that it was “inappropriate” to distribute the paper documents, which reveal the current severity of wait times at border checks and advise passengers to complain to the Home Office.
The Independent reported Monday that an email sent to the BAA from director Marc Owen of the Border Agency said that the leaflets could be “inflammatory” amid a situation in which tensions are already high and rising. He added that ministers’ view of the practice was “very dim” and that the BAA should also be ensuring that no pictures are taken as passengers wait in the effort of preventing pictures of long lines from appearing on social media websites.
The plea from border officials comes amid a time when the immigration system at the UK’s largest airport has been described by many as being “at the breaking point”. Last week saw several consecutive days in which passengers arriving from the EU Economic Zone waited more than an hour whilst travellers inbound from all other points abroad, including Australia and the United States, saw waiting times lasting well over two hours.